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  1 month ago

SARS - Make an appointment

What do you need to know when making an appointment with a SARS consultant?

Only SARS registered taxpayers will be able to request an appointment. Unregistered users will be referred to the eFiling website to register.
If you cannot be verified as a registered individual taxpayer, company representative or practitioner, you will not be able to book an appointment.
Please ensure that you capture all personal particulars exactly as registered with SARS, otherwise the system will not validate your details.
Non-South African’s will be allowed to make a booking using foreign passport numbers. SA citizens must use their ID numbers to make a booking.
Please note that you have to provide us with a valid cell phone number and/or an email address.
Date selection may not be more than 7 days in advance. The calendar will be greyed out, and only day 3-10 will be available for selection.
Only one timeslot may be selected for a booking.
Scheduling recurring appointments (block bookings) is not allowed.
Once an appointment has been confirmed you will receive a formal confirmation by email or SMS, with a reference number.

On arrival at the selected branch:
Please indicate that you have an appointment,
Your reference number will be verified before you are allocated a queue or a seat in the waiting area,
We will endeavour to ensure that all on-time clients will be served at the time of the approved booking,
Late clients may forfeit their appointment, and will then be required to make a new appointment,
Early clients will be allowed in the waiting area, but will only be served as per the appointment time.
You will be allocated a meeting with a specific service agent and you will not be allowed to request assistance from an alternative agent.
You will be able to follow up on any progress after your appointment by accessing your eFiling profile or calling the Contact Centre. If a follow up appointment is required, this will be scheduled by the Service agent.
Please ensure that you have all documentation at hand that is relevant to your query, together with your proof of Identity, when travelling to a SARS branch for an appointment.

I need to visit SARS and do believe that it will be the first time that I won't have to wait for hours to see a consultant. Do you think the procedure is effective?


  1 month ago
I think its effective.. Reply


  1 month ago
That's great...fortunately I don't have to go in. Even with an audit which is every year, I just upload the doc's on e-filing. Reply


  1 month ago
thanks for this info - very helpful. Reply


  1 month ago
I would like to compliment SARS for a step in the right direction.Standing in such long queues and being expose to the elements of nature was much in demands. Reply


  1 month ago
OMG received a SMS....we have to pay in a 5 figure amount☻☻Hectic Reply

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